This privacy statement was last updated on November 23, 2023 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
In this privacy statement, we explain what we do with the data we obtain about you via https://www.madisonhive.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
If you have any questions, or want to know exactly what data we keep of you, please contact us.
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)
For this purpose we use the following data:
The basis on which we may process these data is: Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: Until such a time our DPO deems appropriate.
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
We have concluded a data Processing Agreement with Google.
Google may not use the data for any other Google services.
The inclusion of full IP addresses is blocked by us.
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.
Madison Hive
91 Wimpole St, London W1G 0EF
United Kingdom
Website: https://www.madisonhive.com
Email: info@madisonlincoln.com
Phone number: +44 (0)7966 086 696
This Call Recording Privacy Policy explains how Madison Lincoln Limited (“we”, “our”, “us”) collects, uses, stores, and protects personal data when we record telephone calls as part of our recruitment services. We are committed to complying with the UK GDPR and the Data Protection Act 2018.
- Your name, contact details, and job-related information
- Your voice and anything you say during the call
- Employment history, skills, and other recruitment-related data
- Any information you voluntarily provide during the call
We do not intentionally collect special category data unless directly relevant to the recruitment process and you choose to provide it.
Madison Lincoln Limited records calls for one or more of the following purposes:
- Quality assurance and training of recruitment staff
- Monitoring and improving our recruitment services
- Ensuring accuracy of job-matching and candidate communication
- Handling queries, disputes, or complaints
- Verifying information or instructions
- Regulatory compliance within the recruitment sector
- Establishing, exercising, or defending legal claims
We rely on one or more of the following lawful bases under UK GDPR:
- Legitimate interests (Article 6(1)(f)) – such as quality monitoring, service improvement, and ensuring accurate recruitment activity
- Contract performance (Article 6(1)(b)) – where recording supports the delivery of recruitment services
- Legal obligation (Article 6(1)(c)) – where required for compliance
- Consent (Article 6(1)(a)) – where no other lawful basis is appropriate
Where consent is used, you may withdraw it at any time.
Madison Lincoln Limited retains call recordings for: 12 months
Recordings may be retained longer if required for legal reasons, regulatory requirements, or the resolution of disputes.
We may share call recordings with:
- Authorised employees, consultants, and management
- Technology providers that securely process or store call recordings
- Regulators or law enforcement where legally required
- Professional advisers (e.g., auditors, legal counsel)
We do not sell your personal data.
All third parties are subject to strict confidentiality and data protection requirements.
If we transfer call recordings outside the UK, we ensure appropriate safeguards such as:
- UK adequacy regulations
- International Data Transfer Agreements (IDTAs)
- Standard Contractual Clauses (SCCs)